Consumer Returns Archives - Consumeradvice

I bought myself new gym equipment as an early Christmas present in December but left it until now to open the box. There is a crack down the middle of one of the pieces which means I can’t build it up. I don’t know if I’ve left it too late now to return it. Can you help?

Consumer Returns, Consumer Rights, Consumer Spending, Damaged Goods, Faulty Goods / January 19, 2023 January 19, 2023

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. This means that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown; match the seller’s …

I bought myself new gym equipment as an early Christmas present in December but left it until now to open the box. There is a crack down the middle of one of the pieces which means I can’t build it up. I don’t know if I’ve left it too late now to return it. Can you help? Read More »

Festive Sales & Purchases: Returns & Refund Rights

Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending / December 21, 2022 February 10, 2023

With many products and services being more expensive than in previous years, it’s important to ensure that things we buy meet the required standards and we are getting what we paid for. But what happens if they don’t? How can we ensure our consumer rights are being upheld and we are making the most of …

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I have been waiting on the delivery of gifts for my family that I ordered online. This has been going on for some time, and I am starting to wonder if I can just cancel them to buy elsewhere in case they don’t come in time for Christmas. Can you help?

Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending / December 11, 2022 December 11, 2022

There are various things that could be causing the delays, but your statutory rights are the same, regardless of the reason(s) for delay supplied by the retailer. If an online retailer has advised that you should have received items within a particular timeframe, then you should have received them within this period. This year, it …

I have been waiting on the delivery of gifts for my family that I ordered online. This has been going on for some time, and I am starting to wonder if I can just cancel them to buy elsewhere in case they don’t come in time for Christmas. Can you help? Read More »

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help?

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Cost of Living, Vehicles / November 16, 2022 November 16, 2022

When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality. This means it should be in the condition expected of a car of its age and the price you paid. If it has been 30 days or less since you bought the vehicle and …

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help? Read More »

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help?

Consumer Returns, Consumer Rights, Consumer Spending / October 17, 2022 October 17, 2022

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. The goods should be the same as any sample or model that you were shown, match the seller’s description and be fit for any purpose that you made known to the trader. In this instance, …

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help? Read More »

I recently purchased soft toys for my granddaughter from a local independent store. The fur is falling out of the three items purchased, and I worry that it is not safe for a toddler to play with. I have tried to return the items, but the shop owner says I can’t. Can you help?

Consumer Returns, Consumer Rights, Consumer Spending, Safety / October 3, 2022 October 3, 2022

When you purchase from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. This means that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown, match the seller’s description …

I recently purchased soft toys for my granddaughter from a local independent store. The fur is falling out of the three items purchased, and I worry that it is not safe for a toddler to play with. I have tried to return the items, but the shop owner says I can’t. Can you help? Read More »

Amazon Prime Day 2022: Protection on Purchases – Know Your Rights

Amazon Prime Day, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Damaged Goods, Household Goods, Online Shopping / July 6, 2022 July 11, 2022

According to Amazon, its Prime Day 2021 sale moved more than 250 million items, surpassing every other Prime Day event in terms of sales volume. With many consumers moving more towards online shopping during the pandemic, it is no surprise that the 48-hour sale was so popular. There are considerations for consumers when making purchases …

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Missguided – Online Retailer Administration: Your Rights

Company Administration / Out of Business, Consumer Protection, Consumer Returns, Consumer Rights, Cost of Living / June 15, 2022 June 17, 2022

With recent news that online fashion retailer Missguided has entered administration, many consumers have been left wondering what their rights are in relation to returns and refunds. If you have previously returned goods to Missguided and are awaiting refunds, Teneo (the current business running the operations of Missguided until Frasers Group takes over) have advised …

Missguided – Online Retailer Administration: Your Rights Read More »

I took my puppy to the vet towards the end of last year as he had a skin condition. The vet did not help, and in fact made the situation worse, confirmed by my new surgeon who has now resolved the issue with the correct treatment. This was expensive for me. What can I do about this?

Consumer Returns, Consumer Rights, Consumer Spending, Featured in The Daily Record, Pets / Animals / March 21, 2022 March 21, 2022

Taking a pet to the vet for treatment is considered a ‘professional service’ in relation to consumer legislation. As with any professional service, the Consumer Rights Act 2015 requires that the service you receive be provided with reasonable care and skill. What can I do if I am unhappy about the service received? If you …

I took my puppy to the vet towards the end of last year as he had a skin condition. The vet did not help, and in fact made the situation worse, confirmed by my new surgeon who has now resolved the issue with the correct treatment. This was expensive for me. What can I do about this? Read More »

My daughter just had a baby, and I bought a mobile for above the cot from an online retailer, but it has arrived broken. What can I do?

Consumer Returns, Consumer Rights, Consumer Spending, Featured in The Daily Record / October 18, 2021 March 21, 2022

Congratulations on the birth of your granddaughter and sorry to hear about the damaged item. There is consumer legislation that protects us when items we order for delivery arrive damaged. If it has been 30 days or less since you bought the goods and you do not believe they were of satisfactory quality at the …

My daughter just had a baby, and I bought a mobile for above the cot from an online retailer, but it has arrived broken. What can I do? Read More »

Category: Consumer Returns

Consumer Returns