We all like to feel like we are getting value-for-money in anything we purchase, but sometimes a bargain can leave us feeling cheaper than expected when it turns out to be a counterfeit, sub-standard imitation of the real thing. Questions are raised about the multiple perspectives involved in the operation of the movement of these …
Counterfeit Goods: Impacts on Consumers and the Economy Read More »
Cyber scams can come in various forms and impact consumers in different ways. With a variety of methods employed by scammers to gather consumer information, being aware can ensure that we are not caught out. This is particularly relevant when shopping online, with scammers utilising social media platforms and cloned websites to gather personal information. …
Cyber Security – Protecting Your Information When Shopping Online Read More »
Norwegian Airlines have announced this week that they have taken some decisions in relation to the structure of their business to benefit customers, employees, and investors. They have advised that they will continue to operate their flights on their network (already reduced due to Covid-19) and that at the moment, existing and future bookings are …
Norwegian Airlines Examinership: What This Means For Consumers Read More »
Online shopping provides many benefits, one of the greatest being the ability to order items to be delivered by the next day or sooner. Many retailers offer next-day delivery options when ordering online by a specific time in the day, which can make shopping for last-minute items even more appealing and convenient. consumeradvice.scot have noted …
Delivery Timescales – Consumer Rights When Deliveries Are Late Read More »
Unfair delivery charges, specifically increased costs for those living in what many would classify as ‘remote or rural’ areas, continues to be an ongoing issue for many Scottish consumers. This can take the form of small-print delivery information that is missed at the point of purchase, with consumers facing payment for additional charges post-purchase in the …
Shopping Online – Avoiding Hidden & Unfair Delivery Charges Read More »
Online shopping means easier access to purchase the things that we want, with delivery straight to our doors. With many offers available, and clever online and email marketing directed towards consumers, understanding the tricks of the trade that are used to convince us to make purchases are important in ensuring we avoid the pitfalls, and …
Online Shopping – Understanding the Gimmicks and Making the Most of Your Money Read More »
Many consumers continue to experience difficulties in obtaining refunds for travel cancelled due to Covid-19, despite intervention and encouragement by several consumer bodies for eligible consumers to be refunded in a fair and timely manner. Positive progress has been made in this area for many consumers, however there are still those awaiting part or full …
Travel Refunds: Light at the End of the Tunnel…For Some Read More »
We have seen many changes in retail since the start of the year. The coronavirus pandemic has meant that shopping looks and feels very different for most of us. Limits to the numbers of shoppers allowed in store, as well as one-way systems and rules about spacing have had an impact on the retail store …
Contactless Fraud: Changing Payment Methods Mean Increased Risks Read More »
In yesterday’s article, we looked at consumer rights in relation to delays on deliveries, but what rights do consumers have in situations where items simply don’t arrive, or orders are incorrect or damaged? The way in which the process of deliveries is handled has changed in response to the coronavirus pandemic to limit the amount of …
Delivery Issues: Incorrect, Damaged or Stolen – What Are Our Rights? Read More »
There has been an increase in reports of scams that target people who need maintenance and energy efficiency works carried out on their homes through social media. Scammers often appear legitimate through the use of ‘buzzwords’, such as ‘bounce-back loans’, and by mentioning official bodies, such as the Government, when in reality they are not …
Energy Efficiency Social Media Scams: Spotting and Avoiding the Fraudsters Read More »
