Unfair delivery charges, specifically increased costs for those living in what many would classify as ‘remote or rural’ areas, continues to be an ongoing issue for many Scottish consumers. This can take the form of small-print delivery information that is missed at the point of purchase, with consumers facing payment for additional charges post-purchase in the …
Shopping Online – Avoiding Hidden & Unfair Delivery Charges Read More »
Online shopping means easier access to purchase the things that we want, with delivery straight to our doors. With many offers available, and clever online and email marketing directed towards consumers, understanding the tricks of the trade that are used to convince us to make purchases are important in ensuring we avoid the pitfalls, and …
Online Shopping – Understanding the Gimmicks and Making the Most of Your Money Read More »
We have seen many changes in retail since the start of the year. The coronavirus pandemic has meant that shopping looks and feels very different for most of us. Limits to the numbers of shoppers allowed in store, as well as one-way systems and rules about spacing have had an impact on the retail store …
Contactless Fraud: Changing Payment Methods Mean Increased Risks Read More »
In yesterday’s article, we looked at consumer rights in relation to delays on deliveries, but what rights do consumers have in situations where items simply don’t arrive, or orders are incorrect or damaged? The way in which the process of deliveries is handled has changed in response to the coronavirus pandemic to limit the amount of …
Delivery Issues: Incorrect, Damaged or Stolen – What Are Our Rights? Read More »
There are considerations for consumers when making purchases online at any time, but care should be taken during online events to ensure your purchases are safe and provide value-for-money. The impulse to purchase something straight away when we see a bargain is all too familiar for most of us. To ensure that our expectations are …
Scammers are continually finding more inventive ways of obtaining our personal information and are more convincing than ever, when reassuring us that they are contacting us from trusted, reputable sources. Since the start of the COVID-19 pandemic, consumeradvice.scot has seen the number of reports of scams increase, demonstrating not only the more complex methods employed …
Covid-19 Scams – Protecting Your Information, Your Finances, and Your Family Read More »
Throughout the public health crisis and resulting lockdown restrictions, consumeradvice.scot has received a significant increase in the number of cases relating to faulty goods and safety concerns. Between April and July this year, we have seen faulty goods cases increase by nearly 110%. Since March, Scottish consumers have witnessed a seismic change in how they interact with, and …
Advice Direct Scotland has conducted a nationwide Survation Poll assessing public opinion on a number of issues which have compounded by the public health crisis, including employment and travel. In light of the easing of lockdown restrictions in Scotland, we also sought to assess citizens’ feelings on returning to pre-lockdown activities, such as visiting bars …
Coronavirus has completely changed our daily lives; from the ability to see friends and family members to simple things such as popping to the shops for a loaf of bread. Reading through social media and the news is important in keeping up to date with the latest happenings but can leave us with a sense …
Lockdown: An Opportunity to Prepare, Plan and Get Your Ducks in a Row Read More »
In 2018 it was estimated that on Boxing Day alone, UK consumers spent approximately £8.8 million a minute on sales which offered up to 90% off the regular ‘day-to-day’ prices. The enticement of the massive reduction in the regular price of items for consumers can mean that many make purchases that are not entirely necessary. …
